Shipping & Returns
How your order travels, and what to do if a piece isn’t right.
Within the United States
Orders ship within 1 to 3 business days. Everything leaves our warehouse in Weehawken, New Jersey.
- Economy5–8 business days
- Standard3–5 business days
- Express1–2 business days
The delivery windows estimated at checkout begin once the order has been processed, and are not guaranteed — delays can be caused by the carrier or by logistics outside SANTJAKOV. Once an order has been processed and dispatched from our warehouse, we are unable to modify or cancel it.
Orders placed after 5:00 pm ET are processed and shipped the following business day.
Free Economy shipping within the United States on orders of $160 USD or more.
Outside the United States
We ship to more than 35 countries across Europe, Asia, Oceania and Latin America, all from the same warehouse in Weehawken, New Jersey. A flat rate of $45 USD applies to every international destination.
- International7–14 business days
Delivery windows begin once the order has been processed, and do not include the time a parcel spends in customs. Clearance times vary by country and are outside our control.
Duties and import taxes are not included in your order. They are charged by the customs authority of the destination country on delivery, and are the responsibility of the buyer. In the European Union, import VAT applies to every order regardless of its value.
Thirty days from delivery
Eligible items can be returned or exchanged within 30 days of the delivery date. Returns are started through our returns portal, or by writing to info@santjakov.com.
Returned merchandise must be unworn and in perfect condition, with its original packaging and tags intact. We cannot accept items that have been worn, damaged or altered, or that arrive without their original packaging and tags.
How the money comes back
Returns are inspected and processed within 5 to 7 business days of arriving at our warehouse. You will receive an email when your return reaches us, and another once it has been approved or rejected.
Once approved, the refund is issued to your original payment method. Your bank or card provider may need a further 5 to 10 business days to reflect it.
Questions about an order? Write to info@santjakov.com.